Complaints Procedure
If you are not happy with our service, please write to Complaints Officer, Rosemount Financial Solutions (IFA) Ltd, Rosemount House, 2-4 Chequers Road, Basingstoke, RG21 7PU. Telephone 01256 405460 or e-mail complaints@rosemountfs.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
Disclaimer:
The information provided on this website is for general information purposes only and should not be considered as personal financial advice.
City Mortgages Club Ltd makes every effort to ensure that the information on this website is accurate and up to date; however, we cannot guarantee its completeness or accuracy and accept no liability for any errors or omissions.
Any mortgage or financial decision should be based on advice tailored to your personal circumstances.
Please contact a qualified adviser before taking any action.
City Mortgages Club Ltd is an Appointed Representative of Rosemount Financial Solutions (IFA) Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No. 835127).
Registered in England & Wales No. 11711914.
Registered Address: International House, 45–55 Commercial Street, London, E1 6BD.
